Return Policy
RETURNS POLICY
REFUND POLICY
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by BRIDGMONT (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to be posted to your account.
You are responsible for all shipping costs associated with getting your order back to our returns address.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact our customer service if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
You can initiate a return by clicking here
RETURN SHIPPING OPTIONS
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We require shipping with a method which includes tracking and insurance for your return shipment.
All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
EXCHANGES
Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
ORDER CANCELLATION / MODIFICATIONS
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled only while their status is labeled "unfulfilled." Once an order has a status of "Order Fulfilled," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
USED OR DAMAGED MERCHANDISE
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to BRIDGMONT.
APPAREL AND ACCESSORIES
Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.
INTERNATIONAL RETURNS:
International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Any items shipped COD or having additional brokerage fees that are charged to BRIDGMONT upon delivery will be rejected.
DAMAGED ITEMS:
Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, DHL). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
RETURNS PROCESS
You can request a return authorization by contacting our support.
You have 30 days from the day the Return authorization is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container.
Please retain your return tracking information. BRIDGMONT is not responsible for packages lost during return shipment. You will receive a confirmation email from BRIDGMONT when your return is processed which will include the full details of refund credited.